GENERAL TERMS AND CONDITIONS – SAHERA HOTEL
Experience, comfort and commitment to excellence
1. Scope
These terms and conditions govern the reservation, contracting and stay at Sahera Hotel, ensuring a safe, high-quality and comfortable experience for all guests.
2. Reservation and payment
All reservations are subject to availability and confirmation.
Payment methods:
Secure online payment link prior to arrival
Credit/debit card at the hotel
Depending on the rate, full or partial prepayment may be required.
3. Check-in and Check-out
Check-in: from 14:00
Check-out: until 11:00
Early check-in and late check-out are subject to availability and may incur additional charges.
4. Security deposit
A €100 security deposit per room is required.
Payment methods:
Online payment link before arrival
Card at reception
Refund:
Within up to 3 days after check-out, subject to room inspection.
Deposit deductions may apply in case of:
Smoking in the room (strictly prohibited) → 100% retention
Damage to furniture, linens or equipment
Loss or damage of keys/access systems
Improper use or excessive dirt
If damages exceed the deposit, the guest will be charged the difference.
5. House rules
Smoking is not allowed in rooms
Parties and unauthorized events are not permitted
Guests must respect others’ rest and comfort
Facilities must be used responsibly
6. Cancellation and modifications
Policies depend on the selected rate.
Changes are subject to availability and price adjustments.
7. Guest responsibility
Guests are responsible for any damage caused during their stay.
The hotel is not responsible for lost or stolen personal belongings.
8. Data protection
Personal data will be processed in accordance with applicable regulations.
9. Acceptance
By confirming a reservation, guests accept these terms in full.
PRIVACY POLICY
1. User Information
“JUAN SÁNCHEZ HERRERA, S.L.”, hereinafter the CONTROLLER, is responsible for the processing of the User’s personal data and informs that such data will be processed in accordance with current data protection regulations: Regulation (EU) 2016/679 of 27 April 2016 (GDPR), Organic Law 3/2018 of 5 December on Personal Data Protection and Guarantee of Digital Rights, and Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSICE).
Purpose of processing: to maintain a commercial relationship with the User. The planned processing operations are:
Legal basis: GDPR Article 6.1.a) the data subject has given consent.
Sending commercial advertising communications by email, fax, SMS, MMS, social media or any other electronic or physical means.
Conducting statistical studies.
Processing orders, quotations, requests or any inquiry made by the user.
Sending the website newsletter.
Data retention: data will be kept no longer than necessary and then deleted or anonymized.
Data disclosure: data will not be shared with third parties except by legal obligation. No international transfers.
User rights:
Withdraw consent at any time.
Access, rectification, portability, erasure, restriction or objection.
File a complaint with the supervisory authority.
Contact details: see section 4.
2. “Contact” Section – Additional Information
Purpose: administrative management to respond to inquiries.
Legal basis: consent.
Retention: limited.
Disclosure: none unless required.
Rights: same as above.
3. “Booking” Section – Additional Information
Purpose: manage reservations.
Legal basis: consent.
Retention: limited.
Disclosure: none unless required.
Rights: same as above.
4. Contact Details
JUAN SÁNCHEZ HERRERA, S.L.
NIF: B35256684
Address: Calle Ejido 93, Office, 35200 Telde, Las Palmas, Spain
Email: [email protected]
5. Mandatory Nature of Data
Users accept that required fields are necessary. Data must be accurate and updated.
6. Security Measures
The CONTROLLER complies with GDPR and applies appropriate technical and organizational measures.
7. Links
This policy applies only to https://saherahotel.com/
8. Website Content
Reproduction is prohibited without authorization.
